Cookie Policy
Last updated: January 2026
This Cookie Policy explains how Hillcrest Bed & Breakfast uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
2. Why We Use Cookies
We use cookies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve your browsing experience
- Enable essential website functionality
- Analyze website performance and visitor behavior
- Remember items in your booking basket
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for our website to function properly. They enable basic functions like page navigation, secure areas access, and booking processes. The website cannot function properly without these cookies.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your session state | Session |
| csrf_token | Security protection | Session |
| cookie_consent | Remembers your cookie preferences | 1 year |
Functional Cookies
These cookies allow us to remember choices you make (such as language preferences) and provide enhanced, personalized features.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores your site preferences | 6 months |
| booking_data | Remembers booking form inputs | 7 days |
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics to analyze website usage.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttles request rate | 1 minute |
Marketing Cookies
These cookies track your visit across websites to build a profile of your interests and show you relevant advertisements on other sites. We only use these with your explicit consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - advertising | 3 months |
| ads_preferences | Stores advertising preferences | 1 year |
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use:
- Google Analytics: For website statistics and visitor behavior analysis
- Payment Providers: For secure payment processing (Stripe, PayPal)
- Social Media: If you interact with social media plugins
These third parties have their own privacy policies, and we have no control over their cookies.
5. How to Manage Cookies
Browser Settings
Most web browsers allow you to control cookies through their settings:
- Google Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and Site Permissions
Cookie Consent Manager
When you first visit our website, a cookie banner appears allowing you to accept or customize your cookie preferences. You can change your preferences at any time by clicking the "Cookie Settings" link in our footer.
Opting Out of Analytics
To opt out of Google Analytics tracking across all websites, install the Google Analytics Opt-out Browser Add-on .
6. Impact of Disabling Cookies
If you disable cookies, some features of our website may not function properly:
- You may not be able to complete bookings
- Your preferences won't be remembered
- Some pages may not display correctly
- You may need to re-enter information
Strictly necessary cookies cannot be disabled as they are essential for the website to function.
7. Other Tracking Technologies
In addition to cookies, we may use:
- Web Beacons: Small graphics used in emails to track engagement
- Local Storage: To store data locally in your browser
- Pixels: For conversion tracking and remarketing
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legislation. The latest version will always be available on our website with the "Last updated" date.
9. More Information
For more information about cookies, visit:
10. Contact Us
If you have questions about our use of cookies, please contact us:
- Email: info@hillcrest.co.uk
- Phone: 0121 456 7890
- Address: Felton, Bristol BS40 9YN
Note: For information about how we use your personal data, please see our Privacy Policy.