Terms & Conditions

2.1 Booking Process

• All bookings must be made through our official website or authorized partners
• Bookings are subject to availability
• A booking confirmation will be sent via email upon successful payment
• The booking confirmation must be presented on arrival

2.2 Payment Terms

• Full payment is required at the time of booking
• All prices are in GBP and include VAT where applicable
• We accept major credit and debit cards via our secure payment processor
• Additional charges may apply for oversized vehicles or special services

3.1 Drop-off Procedure

• Customers must call us 20 minutes before arrival at the airport
• Drive to the designated meeting point as specified in your booking confirmation
• Our uniformed driver will meet you and complete a vehicle inspection
• A receipt will be provided upon handover of keys

3.2 Collection Procedure

• Call us once you have collected your luggage
• Your vehicle will be delivered to the same meeting point within 15-20 minutes
• Photo ID matching the booking name must be presented
• Vehicle inspection will be completed before handover

5.1 Cancellation Policy

• Cancellations made more than 24 hours before drop-off: Full refund
• Cancellations made less than 24 hours before drop-off: 50% refund
• No-shows or cancellations after drop-off time: No refund
• Refunds will be processed within 5-7 business days

5.2 Amendments

• Date/time changes are subject to availability
• Amendments must be made at least 12 hours before the original booking
• Price differences will be charged or refunded accordingly
• Flight delays are accommodated at no extra charge

3.1 No Liability for Loss or Damage

Forge Meet and Greet will not accept any responsibility for loss or damage to your vehicle, including but not limited to tyres, trims, wheels, alloy wheels, windscreens, or any mechanical or structural failures.

3.2 Mechanical and Structural Issues

Forge Meet and Greet will not be liable for any mechanical, electrical, or structural issues arising with the vehicle while it is in our possession.

3.3 Existing Damage

Forge Meet and Greet cannot be held responsible for any existing rust, corrosion, or paint deterioration that may become visible during or after the vehicle's stay.

3.4 Police Stops and Customer Negligence

If your vehicle is stopped or detained by the police or any enforcement authority due to customer negligence, Forge Meet and Greet will not accept liability for any resulting fines, penalties, or associated costs. The customer will be fully responsible for such charges, including any incurred by Forge Meet and Greet or its service partners due to customer negligence.

3.5 Damage Claims Before Leaving Airport

All damage claims must be reported before leaving the airport, while the vehicle remains under our care. Customers must inspect their vehicle upon collection and immediately report any concerns to the driver. Once the vehicle has been collected and the customer has left the airport premises, no claims or service issues will be accepted.

3.6 Time Limit for Complaints

Any complaints or claims must be submitted within 5 days of receiving the vehicle on return. Claims made after this period may be declined, and no refund or compensation will be provided.

3.7 Damage Documentation

If you notice any damage to your vehicle that was not recorded prior to handover, you must document it clearly on the return form with your signature and date, and take clear photographs showing the damage, the car registration, and the airport terminal in the background. Failure to provide this evidence will result in the claim being rejected. Forge Meet and Greet and our service partners reserve the right to arrange repairs at an approved facility of our choice.

3.8 Severability

Should any of these terms be deemed unlawful or invalid, the remaining clauses will continue to apply in full.

3.9 Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

3.10 Vehicle Compliance

Your vehicle must be fully taxed and comply with the Road Traffic Act. You will be liable for any fines, penalties, or consequential losses arising from failure to comply. Forge Meet and Greet reserves the right to refuse to accept your vehicle if it does not meet these requirements, and no refund will be issued.

3.11 Keys and Alarm Fobs

Forge Meet and Greet and our service partners accept no responsibility for faulty keys, alarm fobs, or any personal keys left on the keyring. Customers must ensure the correct keys and instructions are provided to operate the vehicle. Any costs or losses resulting from failure to do so will be charged in full to the customer.

3.12 Vehicle Failures

If your vehicle fails to start, suffers a puncture, or develops any issue preventing return delivery, we reserve the right to charge a reasonable fee for time and expenses incurred in returning the vehicle.

3.13 Terminal Collection Charges

If we are required to collect you from the terminal due to your vehicle's mechanical failure (where this service is not included in your booking), additional charges may apply.

3.14 Spare Keys and Vehicle Relocation

Customers are advised to retain a spare set of keys throughout the duration of the parking period. During busy or long-stay periods, your vehicle may be moved to a site facility up to 3 miles away (one way).

3.15 Repairs and Service Provider Negligence

Should repairs be necessary due to proven negligence by our service provider, such repairs must be completed by a Forge Meet and Greet-approved repair centre. Any delivery, collection, or dealership arrangements are the responsibility of the customer. Authorization for dealership repairs will not be provided, even if the vehicle's warranty may be affected.

3.16 Theft, Fire, Flood, and Natural Disasters

Vehicles are not covered for theft, fire, flood, or natural disasters while in the custody of Forge Meet and Greet or its service partners.

3.17 Vehicle Return Time

We will make every reasonable effort to return your vehicle as promptly as we can after your call; usually within 10 minutes. However, this may vary depending on traffic, weather, and airport conditions.

3.18 Minor Surface Marks

Forge Meet and Greet and its service partners accept no liability for minor surface marks, dents, or scratches that may not be visible under certain lighting or weather conditions.

3.19 Glass Damage

Similarly, we will not be held responsible for glass damage, such as chips or cracks, under any circumstances.

3.20 Valuables and Personal Belongings

Customers must remove all valuables before handing over the vehicle. We will not be responsible for loss or damage to any personal belongings left inside.

3.21 Paint and Weather Damage

Forge Meet and Greet and its partners are also not responsible for any paint discolouration, scratches, or dents that may become visible after a vehicle wash, valet, or due to severe weather exposure.

3.22 Early Arrival Charges

If you arrive earlier into the DROP OFF AND PICK UP car park than the time you advise our staff then you will be liable for the extra charge over the standard £7 to exit the car park.

8.1 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

8.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.